Terms of Use

These Terms apply when you access or use MasjidPilot, including the website, app, modules, public pages, display screens, portals and related services. By creating an account, using the service, accessing an organisation workspace, submitting a public form, or using a portal, you agree to these Terms.

In short

• Use MasjidPilot lawfully and only for authorised organisation purposes.
• Organisations are responsible for the data and content they enter or publish.
• Paid plans renew monthly unless cancelled before the next billing date.
• Public pages and display screens may pause if the trial ends or billing is inactive.
• Payments where enabled are processed by Stripe; we do not store full card details.
• Nothing in these Terms limits rights that cannot be excluded under Australian law.

1. Operator details

• Operator: MasjidPilot
• Legal entity: Legal entity and ABN details will be updated before paid subscriptions are launched.
• Location: New South Wales, Australia
• Contact: legal@masjidpilot.com, support@masjidpilot.com, privacy@masjidpilot.com

2. Who these Terms apply to

These Terms apply to:

• Organisations using MasjidPilot
• Organisation owners and admins
• Staff, teachers and users invited into an organisation
• Parents and guardians using a portal
• Adult students using a portal
• People submitting public forms or registrations
• Users viewing public pages or display links

In these Terms:

• "MasjidPilot", "we", "us", "our" — the operator of the MasjidPilot platform.
• "Organisation" — a masjid, maktab, school or Islamic organisation using the platform.
• "Admin" — a user with administrative permissions in an Organisation.
• "User" — any person with a MasjidPilot account.
• "End User" — a member of the public who interacts with a MasjidPilot-powered public page or portal.
• "Content" — data, records, files and material entered into MasjidPilot.
• "Modules" — the Masjid, Maktab and Website Add-on features of the service.

3. The service

MasjidPilot provides software modules including:

Masjid module

• Prayer times, display screens, notices and timed reminders
• Programs and events, registrations
• Donation campaign pages
• Public links and QR codes

Maktab module

• Students, parents/guardians, adult students
• Classes, teachers and attendance
• Fees, exams and reports
• Resources and portals

Website Add-on

• Public website pages connected to Masjid content, prayer times, events, donation pages, notices, contact and location

Some features may be in beta, optional, require manual setup, or depend on third-party providers.

4. Account registration

Users must provide accurate information and keep account details up to date. Organisations are responsible for selecting admins, inviting users, assigning permissions, removing users who no longer need access, and ensuring users comply with these Terms.

Users are responsible for keeping login credentials secure and must notify MasjidPilot of any suspected unauthorised access.

5. Authority to act for an organisation

If a person creates or manages an organisation account, they represent that they have authority to act for that organisation. If they invite users, publish content, enter student or guardian records, or configure billing, they are responsible for having appropriate authority to do so.

6. Organisation data and user content

Organisations retain ownership of the data and content they enter into MasjidPilot. MasjidPilot is granted a limited licence to host, store, process, display and transmit the data and content only as needed to provide the service.

Content may include student and guardian records, attendance records, fee records, exam results, public notices, event pages, donation campaign pages, files and resources, and logos and branding.

Organisations must:

• Ensure information entered is accurate and lawful.
• Obtain required consents, including from parents or guardians of children.
• Not upload unlawful, harmful, defamatory, misleading or infringing content.
• Not publish private, sensitive or children's information without authority.

7. Public pages, display screens and published content

MasjidPilot allows organisations to publish content publicly through display screen links, event pages, registration forms, donation campaign pages and public website pages. The organisation is responsible for content it chooses to publish.

MasjidPilot may remove, suspend or restrict content that appears unlawful, harmful, misleading, infringing, unsafe or in breach of these Terms. Public display and screen links may be paused if the subscription or trial expires, billing is inactive, the relevant module is paused, the organisation breaches the Terms, or the service is unavailable or under maintenance.

8. Acceptable use

Users must not:

• Use the service unlawfully.
• Harass, abuse or harm others.
• Upload harmful, offensive, defamatory or illegal content.
• Infringe intellectual property rights.
• Attempt to access another organisation's data.
• Interfere with security or authentication.
• Reverse engineer the service except as permitted by law.
• Scrape or overload the service.
• Upload malware.
• Bypass billing or module restrictions.
• Use the platform for spam.
• Misrepresent donations, events, pricing, or religious or organisation authority.
• Publish children's personal information without proper authority.

9. Student, child and sensitive information

Because MasjidPilot may be used for maktabs and Islamic education programs, organisations may enter information about children, students, guardians, emergency contacts, attendance, fees, exams and reports.

The organisation is responsible for:

• Having authority and consent to collect and enter that data, including from a parent or guardian where the student is a child.
• Limiting access to appropriate users.
• Keeping records accurate.
• Using sensitive information responsibly.
• Not publishing private student information publicly without authority.

MasjidPilot provides tools but does not act as the school, maktab, teacher, imam or legal guardian.

10. Fees, subscriptions and billing

MasjidPilot offers a 14-day free trial with no card required, monthly paid plans, and module-based subscriptions. Current plans include:

• Masjid — AUD $20/month
• Maktab — AUD $30/month, including up to 50 active students
• Extra active Maktab students — AUD $1 per active student per month over 50
• Masjid + Maktab bundle — AUD $45/month, including up to 50 active students
• Website Add-on — manual setup, contact us

The latest pricing is on the Pricing page. Prices may change; existing customers will be notified of material changes with reasonable notice where practical.

For active student billing, only active students count. The following do not count:

• Archived students
• Inactive students
• Waitlisted applications
• Rejected applications
• Draft registrations
• Past students

Additional active students over 50 are added to the next invoice, not charged instantly when added.

11. Trial terms

New organisations may receive a 14-day free trial. During the trial, no card is required, selected modules may be used, and some limits may apply.

When the trial ends, modules may pause until a plan is selected, public screens and public pages may pause, and users may still access billing and settings where available.

MasjidPilot may refuse or limit repeated trials, fake organisations or trial abuse.

12. Payments and Stripe

MasjidPilot uses Stripe, Inc. and its related entities for payment processing, subscription billing, invoices and payment-related services where payments are enabled. Some Stripe features may be in test mode, development mode or not enabled for every organisation.

MasjidPilot does not store full card numbers. Card details are handled by Stripe. Stripe's own terms and privacy policy apply to payment processing.

No card is required for the 14-day trial. If a paid subscription is started, card and payment details are processed by Stripe.

If payment fails, access may be paused, public screens and public pages may pause, and the subscription may be cancelled after notice or a grace period.

13. Auto-renewal and cancellations

Paid subscriptions renew automatically each month unless cancelled before the next billing date. The subscription fee and any active-student overage for Maktab are charged on the next invoice.

Customers can cancel from billing settings where available, or by contacting support@masjidpilot.com. Cancellation takes effect at the end of the current paid billing period unless otherwise stated. No automatic refund for unused time is provided unless required by law or agreed by MasjidPilot. This does not exclude rights under the Australian Consumer Law.

14. Refunds and Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot be excluded.

Where permitted by law, MasjidPilot's liability for a failure to comply with a consumer guarantee in respect of services may be limited to one or more of: supplying the services again, or payment of the cost of supplying the services again.

Refund requests can be sent to support@masjidpilot.com.

15. Service availability and changes

MasjidPilot aims to provide reliable access but does not guarantee uninterrupted availability. The service may be unavailable due to:

• Maintenance
• Provider outages
• Internet or network issues
• Security incidents
• Third-party failures
• Force majeure events

We may update, improve, add, remove or change features from time to time. Where a material change is likely to significantly reduce paid functionality, we will take reasonable steps to provide notice where practical. If a material change negatively affects a paid customer's use of the service, the customer may cancel before the next renewal.

16. Third-party services

MasjidPilot relies on third-party providers, including:

• Supabase — database, authentication, storage and backend infrastructure
• Cloudflare — edge hosting, SSR, CDN, security and performance
• Resend — transactional and service emails
• Stripe — payment processing and subscription billing where enabled

Third-party services have their own terms and availability. MasjidPilot is not responsible for third-party failures beyond its reasonable control, but will take reasonable steps to use reputable providers. See our Privacy Policy for more detail on subprocessors.

17. Data export and deletion

Organisation admins may request export of organisation data in a commonly used format, such as CSV or JSON, where technically available and subject to reasonable verification, security, legal and billing requirements. Some files may be exported separately in their uploaded format, such as PDF or image files.

After cancellation or termination:

• Account access may be removed.
• Public pages and screens may be disabled.
• Data may be retained for a limited period, in line with our Privacy Policy retention schedule.
• Backups may retain data for a limited time.

The organisation remains responsible for exporting records it needs to retain.

18. Intellectual property

MasjidPilot owns the platform, software, design, code, branding, documentation and related intellectual property. Organisations own their own uploaded content and data.

Users must not copy, reproduce, resell, modify or create derivative works from MasjidPilot except as allowed through normal use of the service.

If users provide suggestions or feedback, MasjidPilot may use it without obligation, while not claiming ownership of the user's underlying data.

19. Confidentiality

Users may access confidential organisation information through the platform. Users must not misuse, disclose or export information except for authorised organisation purposes. Organisation admins are responsible for access permissions.

20. Privacy

Use of personal information is handled according to our Privacy Policy.

21. Security responsibilities and incident notification

MasjidPilot takes reasonable security measures. Users and organisations must:

• Keep passwords secure.
• Use separate accounts for each person.
• Avoid sharing logins.
• Remove old users when they no longer need access.
• Keep devices secure.
• Report suspected security incidents.

Organisation notification obligation. Organisations must notify MasjidPilot as soon as practicable if they become aware of, or reasonably suspect:

• Unauthorised access to a MasjidPilot account;
• Disclosure of platform data outside authorised users;
• Compromised login credentials; or
• A privacy or security incident affecting information stored in MasjidPilot.

Organisations must reasonably cooperate with MasjidPilot to investigate, contain and remediate security and privacy incidents.

22. Suspension and termination

We may suspend or restrict access where reasonably necessary to protect the service, comply with law, respond to security risks, prevent misuse, address non-payment, or respond to a material breach of these Terms. Where practical, we will give notice and an opportunity to fix the issue, except where urgent action is needed for security, legal, safety or misuse reasons.

23. Disclaimers

MasjidPilot is an administrative software tool. It does not provide:

• Legal advice
• Financial or accounting advice
• Tax advice
• Religious rulings
• Educational accreditation
• Payment or donation compliance advice

Organisations are responsible for compliance with laws, fundraising and donation rules, child safety obligations, privacy obligations, employment and volunteer checks, education and legal requirements, financial and tax records, and the accuracy of public information.

24. Limitation of liability

To the maximum extent permitted by law, MasjidPilot is not liable for indirect, consequential, special or loss-of-profit damages arising from use of the service.

For paid customers, MasjidPilot's total liability arising out of or in connection with the service may be capped to the amount paid by that customer to MasjidPilot in the 3 months before the event giving rise to the claim, except where liability cannot be limited by law.

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian law, including applicable consumer guarantees.

25. Indemnity

The organisation agrees to indemnify MasjidPilot for claims, losses or costs arising from:

• Unlawful content uploaded by the organisation.
• Misuse of the service.
• Breach of these Terms.
• Publishing content without authority.
• Failure to obtain consents.
• Infringement of third-party rights.

This indemnity applies to the organisation and its admins, not to individual low-permission users acting within their assigned role.

26. Changes to the Terms

We may update these Terms from time to time. For material changes, we will take reasonable steps to notify users, such as through the website, app or email. Continued use after the effective date means acceptance.

27. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the courts of New South Wales and the Commonwealth courts of Australia.

Before starting formal proceedings, users should contact legal@masjidpilot.com, and both parties should attempt to resolve the dispute in good faith.

28. Version history

• 1 July 2026 — Initial comprehensive public version.
• 1 December 2026 — Named Stripe as current payment processor; added auto-renewal clause, organisation breach-notification obligation, CSV/JSON export clause, softer service-change and suspension clauses, and operator details.

29. Contact